ITHelpQ

Since walk-in support is currently not available, join the virtual line or schedule an appointment for in-person help at the IT Help Desk. You can get assistance with email, password resets, wireless, WebCampus, and other technology questions.

How It Works

Join a Line

Join the line from anywhere

Move Freely

Wait wherever you want

Get Updates

Receive wait time updates

Get Served

Get notified when it's your turn

Ways to Join


Text Message

Text message SUHelpDeskQ to 702-710-0905.


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Website

Appointments and Virtual Line Availability
Monday - Friday: 10 a.m. - 3 p.m.

Join IT Help Desk Line - SU 231

Receive Updates

Sends a personalized text message or phone call when it is your turn.

Sends an estimated wait time straight to your personal device.

Allows you to ask for more time if it does not fit your schedule.

Alerts you when you are 15 minutes away from your arrival time.

Common Text Commands

L

Text “L” when you need to exit the line.

S

Text “S” when you want an update of your wait time or place in line.

M

Text “M” to request more time.

H

Text "H" for help to get additional assistance.

N#

Text "N#" to notify you in XX minutes before it is your turn.

W

Text "W" to switch between voice and text updates..