Classroom Support Specialist (CTS)
The classroom support specialist position is responsible for supporting faculty in their use of technology in the classroom. This position will take phone calls from faculty and try to resolve the call over the phone and if necessary then visit the classroom to further help the faculty member. Students interested in this position must have exemplary customer service skills, and a good grasp of technology. Hourly rate starts at $9.00/hr.
Computer Support Specialist (DFS)
The Computer Support Specialist is responsible for troubleshooting software and hardware problems involving workstations and peripherals. The applicant will need to be able to lift a minimum of 35 pounds. Routine computer maintenance tasks will also be performed on a daily bases. Networking tasks that will occur are as follows: installation of Network Interface Cards, activation of network drop(s), setting up and troubleshooting of TCP/IP services, and coordinating with the Operations Center network diagnostics. On the job training will be provided.
Applicant must have a basic knowledge of computer hardware and software. Good customer services skills are required. It is essential for Applicants to communicate effectively and listen perceptively with customers, management, and co-workers. Hourly rate starts at $8.50/hr. Work study is required. Resume is required.
IT Help Desk (CS)
The IT Help Desk assists faculty, staff and students with most technology accounts (UNLVMail, Rebelmail, WebCampus, ACE, Wireless, etc.) and with computer technical support. We are looking for hard working; customer service oriented and motivated individuals. Work schedules are flexible and studying is acceptable during quiet times. We provide training on various computer and support skills!
Have you built your own computer? Do you know the difference between an IP address and a MAC address? Are you the go-to tech in your family? Apply today!
We are currently accepting applications from qualified individuals that are available to work 4 - 5 hour shifts per day, 15-20 hours per week, Monday through Sunday between the hours of 7:00 am - 11:00 pm.
Starting pay begins at $8.50/hr.
Lab Monitor (ITS)
We're always looking for helpful lab monitors. Interested students should have some knowledge of Microsoft Office, Rebelmail, WebCampus, and Web browsers (Firefox, and Internet Explorer). Lab monitors maintain lab security, ensure patrons can access the hardware and software provided within the lab, answer phone calls, monitor printers, and care for the overall appearance of the facility.
This is a good opportunity for you to brush up on your computer skills, help students with computer questions, and get paid for it. Hourly rate starts at $8.25/hr.
OIT Unit Internship - Enterprise Applications***
To assist with the analysis and documentation task, the intern will be:
Provided access to appropriate myUNLV environments and tools and be given instruction on how to use those tools.
Provided access to a Google site for storage of all created deliverables.
The intern will be responsible for:
Gathering a list of all jobs and jobsets.
Creation of a daily, weekly and monthly job schedule diagram.
Identification and documentation of the data available relating to job scheduling.
Agenda preparation and minutes of any job scheduling meetings.
The intern will engage in regular meetings with the Enterprise Applications mentor to discuss progress on the internship activities.
Research and document job processing schedules
Create diagrams showing the daily, weekly and monthly job schedules
Prepare and present specifications for job tracking application
Understand job processing in myUNLV
Internships can range from 10 to 25 hours per week
Most internships require a minimum of 150 hours each semester.
Internship hourly rates range between $10.00 to $15.00
OIT Unit Internship - Identity Management***
***Must be a student within the Lee School of Business.***
The intern will: Analyze Identity and Access Management (IAM) processes / workflows to recommend ways to improve efficiency and effectiveness. Prepare reports to support audits of access control and user information.
- To assist with process improvement, the intern will be:
- Provided IAM access and be given instruction on how to use the system.
- Provided access to process documentation and diagrams
- The intern will be responsible for:
- Reviewing existing identity processes and workflows
- Consult with service stakeholders to obtain process details
- Organizing and preparing process flow documents, presentations, and other reporting as needed
- Performing gap analysis, highlight trends and IAM efficiency opportunities
- Reports on key metrics for IAM operational effectiveness
- Writing meeting minutes
- User account maintenance
- The intern will engage in a weekly meeting with the Identity Management mentor to discuss progress on the internship activities.
The intern will work with the internship mentor to develop a capstone project that will further his or her knowledge and professional skills. The project should produce a tangible artifact for the intern’s portfolio or resume (e.g., process improvement plan, etc.).
Objectives for the Internship
At the completion of the internship the intern will be able to:
- Ability to translate complex technical concepts into documentation.
- Understand IAM concepts
- Create process diagrams
- Prepare and present process improvement plans
- Describe complex process interactions and predict outcomes
- Internships can range from 10 to 25 hours per week
- Most internships require a minimum of 150 hours each semester.
- Internship hourly rates range between $10.00 to $15.00
Software Programmer - Enterprise Applications
This position provides application development and support to the Enterprise Applications group. The person in this position will develop or modify software and participate in the software development lifecycle (SDLC). Candidates possessing strong customer service skills, analytical and technical aptitude are encouraged to apply. Candidates proficient in event-driven and/or object-oriented programming and appropriate programming languages and relational database technologies are desired/preferred. Hourly rate starts at $9.00. Work schedule TBD.
Student Network Technician (NDE)
Assist Network Development & Engineering (NDE) staff with maintenance, installation, upkeep, inventory control, tracking, replacement of network hardware, and office equipment. To provide excellent service, the employee will: listen to customer and understand their needs; demonstrate an eagerness to help; help customers solve problems; maintain a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to serve customers effectively. Preferred freshman/sophomore class standing. Hourly rate starts at $11.00/hr.
Supply Support Specialist (OS)
The Supply Support Specialist is responsible for providing assistance to OIT support staff. Responsibilities include: receiving/delivering computer equipment and parts, data entry, create and update work orders, inventory, and other assigned duties. Qualifications needed are working knowledge of Microsoft Word and excel. Must be very attentive and precise in data entry, dependable, organized, have good communication, customer service and writing skills. Must be able to lift 50 lbs. Hourly rate starts at $9.50/hr.
Support Administrator (SEA)
Duties range from directly supporting our initiatives, equipment, and customers, to working with management to develop and provide innovative technology-based consulting solutions. This position will be a part of the Systems Engineering & Administration (SEA) unit and will be responsible for hardware/software installations, troubleshooting, and repair, handling support calls, processing clearance and account requests, asset management and auditing, work orders tracking, basic IT consulting and presentations, software installation, and documentation support.
The position has a maximum of 19.5 hours of work per week during the spring and fall semester, and 29.5 hours during semester breaks, depending on the needs of the unit. Students must be enrolled in 6 or more credits at UNLV, with a minimum cumulative GPA of 3.0 at the time of application, and 2.0 for continued employment. The incumbent must be willing to work at least two and a half standard workdays (8:00am - 5:00pm with 1 hour unpaid lunch) or three six-hour shifts per week. Strong written/oral communication skills in English are required.
Candidates possessing strong customer service skills and technical aptitude are encouraged to apply regardless of formal technical experience. Training and mentorship will be provided, however, experience with hardware troubleshooting, Active Directory, Windows OS, Apple OS X, Linux, Microsoft Office, web browsers, mobile devices, scripting languages such as Powershell and Shell Scripts, understanding of TCP/IPv4 concepts, and IT Infrastructure Library (ITIL), is desired/preferred/advantageous. Hourly rate starts at $9.00.