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The Wait Is Over

QLess allows customers to schedule an appointment or join a virtual line for in-person help at the RebelCard office and IT Help Desk.

New Service  |  Aug 11, 2020  |  By Nicole Johnson
Phone, headset, keyboard, iPad, books

When campus reopens this semester, students, faculty, and staff may notice some significant improvements made to the RebelCard office and IT Help Desk.

No physical lines.

QLess, a new virtual lines service, makes it easier for customers to get a RebelCard and technology help. 

Using the app, they can book an appointment or reserve a spot in line for in-person support at these popular locations. It also allows them to keep track of their current wait time using their mobile device.

According to IT Help Desk Supervisor Laura Gardner, the QLess service enhancement is another example of how the IT Help Desk is committed to serving the campus community.

“We mainly supported technology questions through phone calls, fielding anywhere between 2,000 to 3,000 requests in the first week of class, and walk-in support,” she said. “Under current circumstances, we are limited in the amount of people we can serve at one time. QLess allows us to leverage technology to provide a better experience for our customers - eliminating lines, reducing wait times, and boosting service levels.”

Once someone signs up, they will receive text messages with estimated wait time updates and an alert when it is their turn. 

“We are experiencing a shift in how universities are servicing their campus constituents, and UNLV is no exception,” said Christina Mosakowski, RebelCard business manager. “We needed to provide a virtual alternative to schedule an appointment to get a RebelCard, make a deposit, or purchase a meal plan. QLess was our solution, and if folks prefer to not use the mobile app, they can use QLess’ text messaging feature or special website to join the line.”

Specific details for each option are available on the RebelCard and IT Help Desk virtual lines webpages.

Currently, appointments and virtual line options are available from 10 a.m. to 3 p.m. Monday through Friday for the RebelCard office and IT Help Desk in the Student Union. Visitors must wear a face covering and keep six feet of distance from others inside both locations. Walk-in support is not available at either location.

QLess is also being used by other campus partners, including the Cashiering and Student Accounts office, Financial Aid, and the Office of the Registrar. More information about the virtual line service is available at it.unlv.edu/jointheline.