A female student employee fields calls at a U-N-L-V help desk.

Support & Help

This is a short description of this category.

Adaptive Technology & Software Support

Hardware and software facilitating equal and inclusive access to library resources for students, faculty, and staff of all capabilities

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Campus Computing Labs

Descriptions of campus computing labs, including locations, available hours, and software. All labs are staffed with lab monitors that can assist with basic usage.

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Campus Life Cox Communications

Support with Cox video connections in residence halls and Campus Life buildings

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Classroom Systems and Audio/Visual Consulting

Audio/visual display and technology design, training, help with use, error resolution, and facility management for classrooms, conference rooms, and all learning spaces

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Computer Classroom (TDRL Library)

Computer lab and classroom for library-related instruction sessions

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Computer Labs

Labs provide access to technology required by faculty and students in pursuit of teaching, learning, and research

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Computing Device Support

Deployment of new computers, rebuilds, updates, upgrades, and installation assistance

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Decision Support Databases Access Support and Training

Help with lists, databases, institutional data, and dashboards

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Digital Accessibility Support

Tools and information for accessibility purposes

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Institutional Data Dictionary

Web-based Data Dictionary provides the resulting sets of institutional definitions and their technical implementations in a central metadata repository

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Instructional Design

Design for online courses

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Instructional Technology Assistance

Access to instructional tools, training, and consulting

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IT Help Desk

Provides assistance with password resets, account issues, wireless, email, WebCampus, or other computing problems

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Library Computer Help Desk

Assists with software, printing, login, and computer hardware in University Libraries

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Online Course Support

Provides assistance with resolving online education course issues

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Social Media Consulting

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Web Consulting & Training

Services include assistance with digital marketing, content strategy, web analytics, web accessibility, and user experience.

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