Addressing IT Services

The session was led by Core Team member Patty Iannuzzi.

What was considered during this planning session

  • What services are needed? What aspects (type, location, etc.) need to be considered to effectively meet the needs?
  • How are IT services efficiently delivered?
  • Which core services need to be managed centrally?
  • Are there IT services, now provided, that should be discontinued?
  • IT service delivery that is responsive and adaptive – how is this accomplished?
  • How to maintain effective coordination between central and distributed IT services?
  • Is there a changing skill set needed to provide IT services today?

Summary of session

During the IT services session, participants considered the concept of IT services while identifying unique UNLV components that would remain relevant and significant over the next five years. The meeting included participants from administrative and academic departments, faculty, distributed IT, and OIT.

Participants took part in two exercises. The first exercise had participants identify the most important IT services for the next five years, considering both new and existing services. In the second exercise, participants were teamed up to consider and define elements of particular IT services that will be important to UNLV in the future.  Each team then shared their findings and these are described below under the heading Future IT Services.

By the completion of the session, it was agreed that the University needs a sustainable process for making decisions about which IT services to provide, how those services should be provided, and how those services will be communicated and rolled out to the campus community.  Accordingly, an initiative of the IT Master Plan should be to assist the University in establishing a process for proactively managing the IT Service Portfolio.

Key outcomes identified to inform the IT Master Plan

  • Ongoing support and training are important elements for every service.
  • UNLV needs services that will support greater use of data
  • A research support service will be to better enable lifecycle management of research data (particularly, with respect to sharing and protecting research data)
  • Simplifying, collaborating, and communicating more often
  • The UNLV community needs continuous involvement and assessment of services from the campus IT community