Appendix F: Glossary of Terms and Acronyms

This glossary provides brief definitions of acronyms, key terms and concepts that are relevant to this Plan. Most definitions were provided by Computer Desktop Encyclopedia, Version 26.3, The Computer Language Company Inc., Point Pleasant, Pennsylvania, 2013.

Term/Concept Definition
Active Directory Microsoft's Active Directory is part of the Windows network architecture and is used for managing permissions and user access to network resources. At UNLV your ACE account is your Active Directory account. The ACE account is used to access workstations, computer labs, web-based applications, and shared network resources.
Bandwidth Bandwidth is the amount of data that can be transferred over a network in a specified amount of time. Limited bandwidth may disrupt the smooth transmission of data, causing files to transfer more slowly and potentially disrupting the smooth playing of videos or the loading of web pages.
BYOD Bring-Your-Own-Device: Refers to employees taking their own personal device to work, whether laptop, smartphone or tablet, in order to interface to the corporate network
CBC Carol C. Harter Classroom Building Complex
CHECS Center for Higher Education CIO Studies
CIO Chief Information Officer: The executive in charge of information processing in an organization
CISO Chief Information Security Officer: The person in charge of all staff members who are responsible for promulgating, enforcing and administering information security policies for all systems within an enterprise or division
Cloud A communications network. The word "cloud" often refers to the Internet. However, the term "cloud computing" refers to the services that have enabled the cloud to become so prominent in everyday life.
Content Management Content Management is the ability to manage unstructured information in an organization, wherever the information is found. CM technologies are applied to traditional content, such as office documents and printed graphics, as well as web pages, email, and rich media.
CRM Customer Relationship Management: An integrated information system that is used to plan, schedule and control the presales and post sales activities in an organization
Cross-training Training someone in another activity that is related to their current work in an effort to enhance efficiency
CTO Chief Technology Officer: The executive responsible for the technical direction of an organization
Data Governance Data governance is an umbrella term for a formal and systematic approach to maintaining high quality data within an organization. It includes data validation and cleansing as well as authorization, privacy and security issues.
Data Mining Exploring and analyzing detailed business transactions; uncovering patterns and relationships contained within the business activity and history
Data Standards Standards that provide consistent meaning to data shared among different information systems, programs, and agencies throughout a product's life cycle
DBA Database Administrator: A person responsible for the physical design and management of the database and for the evaluation, selection, and implementation of the DBMS
DFS Desktop and Field Services
Digital Signage Digital signage is using electronic signs to advertise products or information. Digital signage includes various types of flat-panel display technologies to target audiences in different areas across the campus, such as the Student Union and the Library.
Disaster Recovery A plan for duplicating computer operations after a catastrophe occurs, such as a fire or earthquake. It includes routine off-site backup as well as a procedure for activating vital information systems in a new location.
Document Management Document management involves the capture (imaging) and management of documents within an organization. The term originally implied only the management of documents after they were scanned into the computer. Subsequently, it became an umbrella term that embraces document imaging, workflow, text retrieval, and access to multimedia artifacts.
Document Management System (DMS) Document Management System software manages documents for electronic publishing. It generally supports a large variety of document formats and provides extensive access control and searching capabilities across local and wide-area networks. A document management system may support multiple versions of a document and may be able to combine text fragments written by different authors. It often includes a workflow component that routes documents to the appropriate individuals.
DR Disaster Recovery: A plan for duplicating computer operations after a catastrophe occurs, such as a fire or earthquake
EDUCAUSE A nonprofit association whose mission is to advance higher education through the use of information technology
E-learning Electronic-Learning: An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks, or in-house via an intranet
Electronic Workflow Electronic workflow is the automatic routing of documents to the individuals responsible for working on them. Workflow systems provide the information required to support each step of a business cycle. The documents may be physically moved over the network or maintained in a single database with the appropriate individuals given access to the data at the required times. Triggers can be implemented in the system to alert managers when operations are overdue.
Enterprise The term enterprise is used when referring to the entirety of the University organization.
Enterprise Software Software used in an organization as opposed to software used by individuals
E-portfolio Electronic Portfolio: A collection of electronic evidence assembled and managed by a user, usually on the Web
ERP Enterprise Resource Planning: An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer.
ESS Enrollment and Student Services
EVP&P Executive Vice President and Provost: Serves as the chief academic and budget officer for UNLV, and acts as the chief executive officer in the absence of the president
FDH Flora Dungan Humanities Building
Fiber Optic Network A method of transmitting information from one place to another by sending pulses of light through a series of optical fiber cables
FTAB Faculty Technology Advisory Board
FTE Full Time Equivalent: Number of working hours that represents one full-time employee during a fixed period of time
Help Desk A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved.
Homegrown Software developed by the institution to meet specific needs usually because no suitable commercial package is available
HR Human Resources: The human resources department within an organization manages the administrative aspects of the employees
HRMS Human Resources Management System
HWB Herman Westfall Building
IADS Institutional Analysis and Decision Support
IAP Institutional Analysis and Planning
Identity Management Identity management is management of an individual’s identity. Within the enterprise, an identity management system is made up of a system of directories and access control based on established policies. It includes the maintenance of the system (i.e., adds, changes, deletes) and generally offers single sign-on so that an individual only has to log in once to gain access to multiple resources.
In-house Solutions developed by the organization in which they are used
IT Information Technology: Processing information by computer, which encompasses "information management" and "computer science"
ITCC Information Technology Coordination Committee
ITIL Information Technology Infrastructure Library
IT Service Catalog A list of IT services that an organization provides its employees or customers
LAN Local Area Network: A communications network that is typically confined to a building or premises
LMS Learning Management System: An information system that administers instructor-led and e-learning courses and keeps track of student progress
LMSCC Learning Management System Coordinating Committee
Lotus Notes Lotus Notes is messaging and collaboration software from IBM that provides email, document sharing, workflow, group discussions, calendaring and scheduling. It also accepts plug-ins for other functions. Lotus Notes is the official email and calendaring software provided to UNLV faculty and staff until October 2014.
MB Megabyte: Approximately one million bytes (1,048,576 bytes)
Mb Megabit: 131,072 bytes
mbps Megabits per Second: One million bits per second. Mbps is a measurement of peripheral data transfer or network transmission speed.
Mobile Application A software application that runs in a smartphone, tablet, or other portable device
MOU Memorandums of Understanding
NDE Network Development and Engineering
Network Connectivity The measurement of a physical and logical connection of a computer network or an individual device to a network, measured in megabits per second (mbps)
Network Core The central part of a telecommunication network that provides various services to customers who are connected by the access network
NSCEE National Supercomputing Center for Energy and Efficiency
NSHE Nevada System of Higher Education
NWCCU Northwest Commission on Colleges and Universities
OIT Office of Information Technology
PAR Paradise Campus Building
PBX Private Branch Exchange: An in-house telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). A PBX enables a single-line telephone set to gain access to one of a group of pooled (shared) trunks by dialing an 8 or 9 prefix.
Portal A software tool available through a secured website which has the ability for the service provider to track users' web activity once they log onto the portal
Project Portfolio Management (PPM) A discipline that seeks to better manage resources and project work, and to improve collaboration on like projects using specialized software
Refresh To continuously charge a device that cannot hold its content; the upgrading and replacing of computer systems, peripherals, and other technologies to ensure the access to the most basic services and efficiency of existing resources
SaaS Software-as-a-Service: Capability to move files to an offsite location
SAN Storage Area Network
SCS System Computing Services
SEA Systems Engineering and Administration
Self-service Application A software application that allows a user to obtain information or complete a business transaction on a computer that has traditionally required the help of a human representative
Self-Service Functionality Self-service functionality is the ability for an individual to obtain information or complete a business transaction that has traditionally required the help of a representative over the phone or in person. Voice response systems and web sites are widely used for self-service applications.
Server A server is a computer system in a network that is shared by multiple users. A server may have a keyboard, monitor and mouse directly attached, or one keyboard, monitor and mouse may connect to any number of servers via a switch. Servers are often located in data centers containing hundreds and thousands of servers residing in equipment racks. Servers are primarily accessed over the network.
Service Level Agreement (SLA) A service-level agreement is a contract between a service provider and an individual needing that service. The agreement specifies the level of service expected during its term. SLAs are used by vendors and customers as well as internally by information technology units and the individuals and units who use their services. The agreements can specify bandwidth availability, response times for routine and ad hoc queries, response time for problem resolution (e.g., network down, machine failure, etc.) as well as expectations of the technical staff. SLAs can be very general or extremely detailed, including the steps taken in the event of a failure. For example, if the problem persists after 30 minutes, a supervisor is notified; after one hour, the account representative is contacted, etc.
SES Software Engineering Services
Shared Administrative Service An initiative that focuses on helping departments control costs and improve service delivery by improving administrative processes and procedures
SIS Student Information Systems
STAB Student Technology Advisory Board
Stakeholder Any individual who may be affected by a business decision. The term may refer to just about anyone who has some interest in a company or its products; however, it specifically excludes shareholders, who are officially part owners of the company.
System of Record A data management term for an information storage system that is the authoritative data source for a given data element or piece of information
Systems Analyst A person responsible for the development of an information system. Systems analysts design and modify systems by turning user requirements into a set of functional specifications, which are the blueprint of the system. They design the database unless done by a data administrator.
TBD To Be Determined
TLC Teaching and Learning Center
terabyte Approximately one trillion bytes (1,099,511,627,776 bytes)
Third-party Typically a company that provides an auxiliary product not supplied by the primary manufacturer to the end user
Ticketing System Also known as an issue tracking system, these computer software packages are usually used at an IT help desk to manage and maintain lists of issues.
UNLV University of Nevada, Las Vegas
VoIP Voiceover Internet Protocol: A digital telephone service that uses the public Internet and private backbones for call transport. Support for the public switched telephone network (PSTN) is also provided so that VoIP calls can originate and terminate from regular telephones.