Section 2: Creating Sustainable IT Services
IT Master Plan initiatives in Section 2 focus on strengthening processes and practices to improve IT service delivery and usability by coordinating services, sustaining technology investments, and increasing awareness and training.
Improve the coordination of IT services by developing a University-wide IT Service Portfolio and a University-wide IT Service Catalog to optimize both distributed and centralized technology services.
Sustain both distributed and central IT investments, optimize technology refresh cycles, leverage technology standards, and support the introduction of new and emerging technologies. Design funding models to support a strategic approach to sustaining technology.
Increase awareness of available IT services, strengthen technology training and provide timely, targeted communication about technology.