Appendix B: ITMP Strategic Issues

The list of strategic technology issues identified in the Current Information Technology Environment Report (February 2013). The strategic initiatives described in the Plan are intended to address these strategic issues.

Based upon their interactions with university stakeholders, BerryDunn developed the Current Information Technology Environment Report (February 2013) identifying 29 strategic technology issues that were used to inform the development of the IT Master Plan. The issues address people, processes, and systems that serve and support the university today. Some issues focused primarily on OIT, while others were largely associated with distributed technology needs.

The Issues are categorized as follows:

  • Building the Foundation for Strategic IT Governance and Leadership – related to organizational structure, management, staffing and planning. This category also includes issues related to communication and governance.
  • Providing Campus Support – related to types of technology services delivered and their service audience.
  • Promoting Student Learning Success – related to technology security, systems, applications, hardware and software.
  • Advancing and Supporting Research, Scholarship and Creative Activity – related to technology security, systems, applications, hardware and software.
  • Creating Community – related to technology security, systems, applications, hardware and software.

Within each category, issues are presented in a general order of priority. A short title has been added to help the reader track the issues. Finally, each issue was further prioritized and refined during the planning process.

Category Description Plan
Campus-wide IT Leadership The University does not have an IT leadership role that encompasses the entire IT community. Initiative #3
IT Governance The University does not have a sustainable IT governance structure that fosters enterprise-level collaboration among academic, administrative and executive stakeholders with respect to IT decision-making and planning. Initiative #1
Sustainable IT Planning The University does not have a sustainable strategic IT planning process. Initiatives
#1,#2
IT Project Definitions, Prioritization, and Management The University has not adopted standard methodologies for tracking IT projects and associated resources that are needed to support project-related activities. Initiative #4
Coordination for IT Purchasing The University’s IT purchasing practices do not promote coordination or standardization. Initiative #4
Governance and Support for Institutional Data Management IADS has established the foundation for sound data management practices and has begun to define the role and responsibilities for an effective data governance model, but UNLV has not adopted a University-wide data management and decision support strategy. Initiative #13
Strengthening University Information Security Policies UNLV has not implemented a comprehensive enterprise IT security program for strengthening and maintaining IT security across the University. Initiative #8
Redundant Systems and Applications There are numerous instances of systems and applications that are providing potentially redundant services for different units across campus. Initiatives
#5,#6
Technology Replacement Planning The University does not have a technology refresh program with consistent funding. Initiative #6
Campus-wide IT Service Delivery The University has not clearly defined the roles and responsibilities of distributed IT and OIT. Initiatives
#3,#5
IT Service Agreements The University does not consistently establish or maintain formal agreements to help set expectations for IT service delivery and resource availability. Initiative #5
Expanding Self Service Functionality The University is not effectively leveraging self-service functionality to reduce the burden on staffing resources. Initiatives
#9,#10,#14
Location of OIT Resources The physical distribution of OIT staff across campus leads to service delivery challenges. Initiative #3
Server Locations Across Campus Many departments are currently hosting their own servers in spaces that are not equipped with the appropriate physical or environmental security. Initiatives
#6,#8
Disaster Recovery Planning The University has not established a process for developing, testing and maintaining a comprehensive Disaster Recovery Plan. Initiatives
#6,#8
Data Storage Access and Capacity The University lacks the ability to store the University’s data within a system to provide proper usage and protection of data. Initiative #13
Increasing IT Training Awareness The lack of coordination among IT training and service providers across campus has led to inefficiencies in service delivery and inconsistent awareness among stakeholders. Initiative #7
Enterprise Level Identity Management The University has not established an enterprise level identity management program. Initiative #10
Establishing Enterprise Document Management and Imaging Services The University has invested in an Enterprise Content Management (ECM) solution for document imaging and workflow; however, there is not clear plan for how this system will be deployed and supported at an enterprise level. Initiative #12
Evaluating the Future of Lotus Notes Most of the University’s faculty and staff are not satisfied with the use of Lotus Notes. Although UNLV's transition to Google Apps in 2015 addressed many of these issues further improvements are recommended Initiative #14
Network and Telecom Infrastructure to Support Growing Demand for Connectivity The University lacks proper bandwidth and campus wide connectivity strength to provide the necessary tools for students, faculty and staff. Initiatives
#6,#11,#14
Electronic Workflow for Business Processes There are numerous instances of manual processes across campus that could be eliminated by implementing electronic workflows. Initiatives
#9,#12
Computer Labs for Access to Specialized Software The University does not have a clearly defined computer lab support model that can support a mobile technology environment. Enabling The Mission: B
Strengthening IT Support for Pedagogy The University has not established a training resource that sufficiently compensates for the elimination of the Teaching and Learning Center (TLC). Enabling The Mission: B
Evaluating Needs for Technology Equipped Learning Spaces The University lacks the appropriate number of technology classrooms and computer teaching facilities to fill the needs of professors and students. Enabling The Mission: B
Strengthening IT Support for Research The University has not established a plan for how technology can effectively support research initiatives and the growth of research funding opportunities at UNLV. Enabling The Mission: A
Creating a Community – Departmental Websites The University has not established a consistent web presence. Initiative #14
Enabling The Mission: C
Coordinating Efforts around Digital Signage The University lacks a coordinated effort to unify the campus in their digital signage efforts. Initiative #14
Mobile Computing Support Services The University has not established a service structure for supporting the development of mobile computing tools and applications. Initiative #11