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A new desktop management tool will be installed on OIT-managed computers

OIT currently uses a product called BMC Client Management to automatically install security updates and remotely manage university-barcoded computers.

Due to changes in licensing and to meet emerging campus needs, on June 10 BMC Client Management will be replaced with a new product, KACE Systems Management.

Computers managed by OIT with the BMC Client will receive KACE so long as it is connected to the Internet.

  • The machine does not need to be on campus.
  • Computers that are turned off will receive the new tool once they are turned on and connect to the Internet.
  • The new tool will be installed remotely and is not expected to have an impact on your ability to use your computer.
  • Computers that do not have BMC Client Management will not receive the new security update tool.

On June 16, KACE will install the regularly-scheduled security patches and restart the computer, just as BMC Client Management has done each month. The computer may restart multiple times in order to complete all the available updates.

BMC Client Management will be removed from campus computers later this year after the campus has resumed normal activities.

Please contact the IT Help Desk if you have any questions or need assistance.

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