The standard maintenance window times below are reserved for Office of Information Technology (OIT) staff to repair, install, upgrade, test, and patch the systems referenced.
During these times you may experience anything from complete unavailability, slow response time, limited access, or no interruption at all. It is important to note that just because a service is available during a maintenance window does not mean it will remain available. In order to avoid losing work, we recommend that you avoid using services during scheduled maintenance windows.
Unplanned service outages will be reported on the UNLV Status Page. If you are experiencing difficulty with a service outside of a normal maintenance window, and an incident for the service is not reported on the UNLV Status Page, please contact the IT Help Desk.
Maintenance window procedures are maintained by the Operations Center.
Standard Weekly Maintenance Windows
All times below are in Pacific Standard Time (PST)
Sunday 12 a.m. - 6 a.m.
Saturday 12 a.m. - 6 a.m.
ACE Authentication and Self-care
Saturday 12 a.m. - 6 a.m.
Thursday 6:30 a.m. - 8 a.m.
Exceptions to Standard Maintenance
- Emergency and time-critical maintenance may be performed outside of standard maintenance windows.
- If approved by OIT and in consultation with key functional personnel, the scope of work designated for one maintenance window may be performed or extended to the other maintenance windows.
- OIT does not anticipate the need to use every maintenance window every week; however, it is important for the campus community to plan accordingly.
- Planned maintenance activities will be announced on OIT’s homepage. OIT sends UNLV Official, Tech Info and UNLV Today notifications when a planned maintenance activity may cause a significant outage on a major university system or may extend past the normal maintenance window.
- We will always do our best to communicate appropriately when we anticipate any type of special circumstances, such as work needing to be completed outside of typical maintenance windows, emergency situations, or when changes require any action to be taken by the service owner or users (e.g., updating settings or verifying that the service is working.)
- Emergency and time-critical maintenance may be performed outside of the normal maintenance windows and performed with minimal or no prior notification. Notifications for emergency or time-critical events may have to be sent after maintenance is complete.
- Off-campus providers (such as Internet or telecommunications providers) may have different maintenance schedules which are outside of OIT’s control.
- Localized outages, with agreement of local building administrators, may occur outside of the normal maintenance windows.